Join us as we unlock the true potential of your organization with insights from Ashley Wooldridge and Jeff Osborne of Christ's Church of the Valley. Discover how they’ve built a culture of teamwork and trust, and learn practical steps to elevate your leadership and create an engaged, flourishing workplace.
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In this episode:
- Building Trust in Leadership
- Top-Down Culture: Emphasis on the importance of trust starting at the top with the executive team. (02:53)
- Teamwork: Executive team prioritizes teamwork and trust, influencing the entire organization. (03:10)
- Performance Reviews: Focus on teamwork in executive team performance reviews to ensure trust and collaboration. (04:42)
- Employee Development and Growth
- Individual Growth Plans: Every employee has a growth plan to ensure continuous personal development. (07:04)
- Leadership Training: Leadership-fundamental courses for people leaders to manage and empower teams effectively. (08:20)
- Ministry Skills: Key-ministry-skills courses for staff from marketplace backgrounds to adapt to pastoral roles. (08:51)
- Role Certification: Certification programs for key positions to standardize training and performance. (09:05)
- Feedback and Adaptation
- Learning Management System: Introduction of a system to centralize knowledge and training resources. (09:45)
- Responding to Surveys: Implementing changes based on feedback from Best Christian Workplace Surveys. (10:04)
- Strategic Focus and Communication
- Clear Strategy: Five key strategies: expanding reach, building a strong team and culture, encouraging next steps in faith, maintaining financial health, and improving systems. (11:45)
- Repetition and Simplicity: Ensuring everyone understands and focuses on the main strategies. (12:19)
- Innovation and Experimentation
- Innovative Culture: Encouraging innovation within clear strategic boundaries. (17:48)
- Wow-Idea Program: Program to incentivize and reward innovative ideas from staff. (18:52)
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- Utilize a communication platform for quick updates, videos, and prayer requests to keep everyone informed and connected. (28:19)
- Develop a structured input-feedback model to ensure voices from all campuses are heard before rolling out new programs. (29:49)
- Cultural Fundamentals and Behaviors
- Clearly define and ritualize desired behaviors and cultural fundamentals. (31:30)
- Examples include extending trust, speaking straight, and exercising humility. (32:31)
- Use regular meetings and a communication platform to reinforce these fundamentals. (34:43)
- Recognize and reward staff who exemplify these behaviors. (34:52)
- Measuring and Improving Culture
- Conduct regular surveys to measure the effectiveness of cultural initiatives. (36:05)
- Take feedback seriously and implement changes based on survey results. (36:31)
- Ensure accountability by addressing staff not adhering to the cultural fundamentals. (36:37)
- Practical Implementation
- Encourage organizations to start their cultural improvement journey, no matter their current state. (40:09)
- Influence upwards if senior leaders are not as passionate about culture. (41:44)
- Take small steps and gradually build a stronger, more positive culture. (41:57)
Read the Transcript
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