S5E18: How to Get Your Message Heard in Challenging Time

Do you ever feel your direct reports and employees aren't listening to you? Especially in a crisis? Pam Marmon, CEO of Marmon Consulting, explains how you can get people to really take note of what you're saying by building strong mutual trust and understanding between staff, thereby creating an environment where things actually get done.

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In this episode:

• Many leaders fear change (02:47)
• Facing resistance from employees and lack of alignment within departments (02:50)
• Getting organizations to transform has been a struggle (02:54)
• Shifting the mindset that change is hard (03:03)
• With the proper process change is not hard (03:39)
• What are the three most significant barriers, or reasons, why people may not be listening? (05:46)
  • No.1: It’s not the right message (05:59)
  • No.2: It’s not the right timing? (06:39)
  • No.3: You are not the right sender (07:58)
  • No. 4: Your organizational culture is dysfunctional (08:51)
  • No. 5: You haven’t told people what to do 
• The communication model in Pam's book uses the acronym, LESS, which stands for: Listen, Engage, Speak, Solve (09:59)
• Leading change during a pandemic is different than under normal circumstances (13:00)
• What communication tips should every leader have in his or her toolkit? (14:57)
• What suggestions are there for leadership teams tasked with carrying the message throughout the organization? (16:42)
• How does a leader measure if his/her communication is effective or not? (18:50)

Additional Resources

Buy a copy of Pam's book: No One’s Listening and It’s Your Fault: Get Your Message Heard During Organizational Transformations

READ THE TRANSCRIPT

Read a complete, word-for-word transcript of the episode.

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