Can remarkable workplace cultures grow and flourish through the power of stories? Dee Ann Turner, CEO of her own consulting firm, Dee Ann Turner, LLC, and author of a new upcoming book, Bet on Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers shares the answer. This incredible leader helped make Chick-fil-A restaurants a true, ongoing success!
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In this episode:
- “Remarkable cultures are created and nurtured through the power of stories.”
- Storytelling is a great way to pass culture from one generation to another within the organization—it illustrates the principles in a real-time and real-life way that resonates and is memorable.
- There has never been a season that finding and keeping talent has been more difficult.
- The goal is to win the hearts of the people you serve.
- There are two critical elements needed to accomplish that goal:
- 1. The foundation of a remarkable culture that includes the elements of a meaningful purpose, a challenging mission and demonstrated core values.
- 2. Selecting, Stewarding and Sustaining Extraordinary Talent. Those two items combine to create amazing customer experiences. When those experiences are repeated again and again, then the customer service becomes legendary.
- A remarkable culture is known by its principles.
- A toxic culture is smothered in rules.
- Remarkable cultures don’t flourish in environments that are self-centered and it is all about self-advancement and achievement.
- Remarkable cultures flourish when people use their individual skills and talents to complement one another to accomplish the bigger goals of the organization.
- The foundation of a Remarkable culture is built on trust and trust is critical to forming a successful team.
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