What does it take to build a workplace culture where people genuinely trust leadership—and want to stay for the long haul? In this episode, Dr. Larry Taylor, President and CEO of ACSI, shares the behind-the-scenes story of how ACSI transformed its culture through intentional listening, transparency, and faith-driven leadership.
Click here to watch the full episode on YouTube.
Trust is one of the strongest predictors of employee engagement and retention—but few organizations build it intentionally. In this conversation, Robert Wachter and Dr. Larry Taylor unpack how ACSI strengthened organizational trust over time by turning employee feedback into leadership action. Larry shares practical insight on involving executive leadership, sustaining momentum, and aligning culture work with mission and faith values.This episode offers a real-world case study for leaders who want measurable culture improvement—not just good intentions.
• 00:00 – ACSI’s culture transformation journey
• 04:07 – Why trust is the foundation of organizational health
• 13:05 – Turning employee feedback into action
• 24:00 – Executive leadership involvement in culture change
• 31:26 – Sustaining momentum over time
Dr. Larry Taylor is President & CEO of the Association of Christian Schools International (ACSI), serving thousands of Christian schools across more than 100 countries. With more than 30 years of educational leadership experience, he previously served as Head of School at Prestonwood Christian Academy and The First Academy in Orlando. Dr. Larry is the author of Running with Horses: A Parenting Guide for Raising Children to Be Servant Leaders for Christ and is passionate about strengthening leadership, building trust-centered cultures, and advancing Christ-centered education globally.
• Running with Horses— Dr. Larry Taylor
A full, word-for-word transcript of this episode is available here.
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