S4E3: How CRISTA Used The FLOURISH Model to Build Healthy Relationships

Mike Cole, Senior Vice President of Human Resources and Chief People Officer at CRISTA Ministries, shares how his organization used The FLOUISH Model to build healthy relationships. 

Listen to the Audio

Listen in iTunes | Listen in Stitcher Radio  | Listen in Google Play Music

In this episode:

• Culture turnaround at CRISTA Ministries over the past ten years
• Experience working with Target and Starbucks
• CRISTA is made of up of 2,000 people across seven ministries and 27 countries
• CRISTA is a family of ministries
• Families can be messy
• Managing shared resources in facilities, IT, HR, security and donor relations
• Measuring a large group of employees' engagement is tough
• How we connect with our faith makes us better in what we do as a nonprofit service organization
• "You can't share what you don't have"
• We are an organization that works on relationships
• We could do more with systems and processes, but I don’t ever want to lose our focus on relationships
• We really want to go deep into the connection between a leader and his or her team because it is through the relationships, we experience at work that we are able to build strong relationships with those we serve internally and externally
• How The FLOURISH model helped reach culture goals
• The importance of hiring the best person possible 
• Address tension through crucial conversations right away
• RACI: Responsible, Accountable, Consulted, Informed
• Development plans for leaders
• Since we wholly endorse the BCWI survey and language, we want to use the same language in setting expectations for our teams. 
• What we are focusing on now is weaving the FLOURISH model language into our infrastructure. 
• If we are asking people about their experience in these areas, then we should be setting these areas as expectations even before we hire people. 

FOLLOW OUR HOST

Follow our Host, Al Lopus, on LinkedIn & Twitter.

Email our host at info@workplaces.org