S6E06: How Listening and Trust Can Take Your Culture to the Next Level

Scott Wiggins, Director of Staff at Pinelake Church, connects the dots between listening, conviction, trust, and compensation and explains how these ideas have helped to build his church's healthy multisite culture.

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In this episode:

• A picture of where God is moving at Pinelake Church (02:36)
• How does Pinelake's culture contribute to the great ministry outcomes (03:33)
• How to deal with plateaus or the sense of feeling stuck in your workplace culture (05:12)
• The importance of listening to your staff and frontline employees (07:17)
• Scott's grounded conviction and commitment to maintain and improve the health of Pinelake’s flourishing workplace culture (08:30)
• "My conviction is unrelenting, but a desire or conviction is powerless without a plan or strategy behind it." (08:32)
• The trust between Pinelake's leadership and staff is astronomical.? How to cultivate greater levels of trust especially in a pandemic (10:38)
• Keep the messaging simple (11:42)
• Assume the best and give grace (11:59)
• Where did Pinelake's philosophy on compensation begin? How to develop pay satisfaction and retirement plan satisfaction among staff (12:41)
• Can innovation and experimentation with new approaches help you to face challenges in the workplace? (16:53)
• How accountability pays off the employee and the culture at large (19:53)
• How to respond to turnover in the workplace and growing retention (23:34)
• How leaders can stabilize and improve their workplace culture (26:12)

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Read a complete, word-for-word transcript of the episode.

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