Al Lopus
S4E35: How to Take Internal Communication from Poor to Engaging
Best Christian Workplaces : December, 02 2019
Are you putting off a crucial conversation that you know you should have? Would you like a step-by-step approach for how to have your toughest and most crucial conversations with less stress and more success? Sheila Heen, Founder of Triad Consulting Group, shares proven strategies for having difficult conversations that will reap lasting rewards for you and your organization.
Listen to the Audio
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In this episode:
- "The ability to handle difficult conversations effectively is foundational to achieving any significant change.” (02:19)
- Paying attention to the challenges as a leader (03:15)
- "Change finds you wherever you are" (03:29)
- Getting things done requires developing skills in collaboration (03:42)
- 3 kinds of conversations that can get messy (04:52)
- Every difficult conversation has the same underlying structure (05:35)
- The Three Conversations (conversations you're having with yourself) (05:56)
- The What Happened Conversation (06:01)
- what I'm pretty sure I'm right about
- whose fault it is
- why are they being this way
- The Feelings Conversation (07:14)
- Moving through the tunnel of a difficult conversation (10:00)
- Culture in Christian organizations are shallow because everyone wants to be nice (17:47)
- Consequences of not working through difficult conversations (26:10)
- Having reflective conversations: what's working and what's not (32:49)
- Essential outcomes that leaders can experience through learning conversations (36:31)
- Separating intentions and negative impact (44:01)
Additional Resources
Buy Sheila's book: Difficult Conversations: How to Discuss What Matters Most
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Email our host at info@workplaces.org
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